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4 Reviews Hide Reviews Show Reviews
Greatest ice cream
My favorite ice cream have been having it shipped for years
I had ordered from Cincy Favorites and my package was delayed from UPS. This was no fault of Cincy Favorites but I did email them and said that the ice cream had melted and they might want to add additional dry ice to packages heading south in the summer. The package was a mess but I cleaned off the additional items which were still a little cool but certainly not frozen. I was annoyed but it was really UPS’s fault. When I got home today, they not only sent me the ice cream but replaced my whole order. Everything was frozen and perfect. I didn’t even ask for that but thank you so very much for making it right. I really appreciate it and will definitely order again. There aren’t many companies who do right thing unless they are threatened. This certainly wasn’t the case here!
THIS was the 1st time we used your company everything was perfect.