You can track your order by signing in to your account at account.cincyfavorites.com/orders and selecting the order you'd like to track.

From there, click the "Track Order with Shop" button to view the latest shipping updates.

If you're still having trouble locating your order or tracking information, please contact our Customer Service team at 1 (800) 872-7427, and we'll be happy to assist you.

We want to make sure your order arrives exactly as you intended.

If you need to make changes to your order, please first visit account.cincyfavorites.com/orders to check its shipping status.

If your order has already shipped, we're unable to make changes or reroute the package due to the perishable nature of many of our products.

If your order has not yet shipped, please call us at 1 (800) 872-7427, and our team will be happy to assist you with changes to:

• Delivery address
• Delivery date
• Gift message
• Order contents

We'll do our best to accommodate your request before your order is processed for shipment.

Yes! Please put a preferred delivery date in the “Add Order Note” box on the checkout page. We will accommodate to the best of our abilities with available shipping options.

Only one promotional code can be used per order. Rewards points cannot be combined with other promotions.

We offer two shipping rates depending on the destination and perishability of the product. 

Ground Shipping: $13.95

Air Shipping: $49.95

Flat Rate Shipping

CincyFavorites is proud to partner with FedEx to offer a variety of shipping options designed to fit your timeline and budget. Through our long-standing partnership, we’re able to provide flat-rate shipping fees based on your selected shipping method and delivery destination.

Flat-rate shipping options include FedEx Ground and FedEx Priority Overnight in eligible areas. Please note that additional fees may apply for shipments to Alaska, Hawaii, and Canada.

Shipping Rates

Nearly all CincyFavorites food products are shipped through FedEx. Perishable items are carefully packaged with the appropriate amount of dry ice and shipped using services such as FedEx Standard Overnight or FedEx 2-Day Ground to help ensure they arrive fresh and in excellent condition.

Shipping rates are determined by the products being shipped and the delivery destination. We pass along the savings from our FedEx partnership to provide the most competitive rates possible. Shipping costs are subject to change based on current FedEx rates.

Exceptions: Orders shipping to military addresses and gift card purchases may be sent via USPS to provide additional cost savings. If faster delivery is needed, FedEx shipping may be available for an additional fee.

Many of the products available through CincyFavorites are perishable and require frozen shipping to ensure they arrive fresh and ready to enjoy.

We primarily ship through FedEx and offer the following delivery options:

• FedEx Ground: Available throughout much of the Midwest, South, and East Coast as a cost-saving option for Wednesday–Friday deliveries.
• FedEx Priority Overnight: Available for time-sensitive deliveries.
• Saturday Delivery: FedEx Ground and Standard Overnight may be available for Saturday delivery in select urban areas. Please contact us if you would like to inquire about Saturday delivery options.
• International Shipping: For orders outside the continental United States, please contact us for custom pricing.

Please open your order immediately upon delivery and either thaw the products as directed or store them frozen for later enjoyment. Failure to follow proper storage instructions may result in spoilage, for which CincyFavorites cannot be held responsible. Orders delivered within the expected timeframe are considered to have arrived fresh and in acceptable condition.

Many of the products available through CincyFavorites are perishable and require frozen shipping to ensure they arrive fresh and ready to enjoy.

We primarily ship through FedEx and offer the following delivery options:

• FedEx Ground: Available throughout much of the Midwest, South, and East Coast as a cost-saving option for Wednesday–Friday deliveries.
• FedEx Priority Overnight: Available for time-sensitive deliveries.
• Saturday Delivery: FedEx Ground and Standard Overnight may be available for Saturday delivery in select urban areas. Please contact us if you would like to inquire about Saturday delivery options.
• International Shipping: For orders outside the continental United States, please contact us for custom pricing.

Please open your order immediately upon delivery and either thaw the products as directed or store them frozen for later enjoyment. Failure to follow proper storage instructions may result in spoilage, for which CincyFavorites cannot be held responsible. Orders delivered within the expected timeframe are considered to have arrived fresh and in acceptable condition.

If you experience any issues with your order, please contact us within 3 business days of delivery so we can assist you.

Please note: If you contact FedEx and request a delivery address change after your package has shipped or while it is in transit, CincyFavorites is not responsible for any delays, thawing, or spoilage caused by the updated delivery schedule.

Orders placed by midnight EST may be eligible to ship the following business day or on a selected future shipping date.

We do not accept returns. At CincyFavorites, we are committed to providing the highest levels of quality and service. We carefully package and ship each order to help ensure your products arrive fresh and in excellent condition, even during warmer weather.

If you are not completely satisfied with your order, please contact us at orders@cincyfavorites.com within 3 business days of delivery and provide details about the issue. Our team will promptly review your concern and work with you to find a resolution.

Please do not discard any products or packaging until you have spoken with our team. In some cases, FedEx may need to inspect the shipment or review any damage.

Yes! You can easily send gifts to multiple recipients in a single order.

Simply add all of the items you'd like to purchase to your cart, then click the "Send to Multiple Addresses" button.

Example: If you'd like to send 10 packs of Montgomery Inn Ribs to 10 different recipients, add the ribs to your cart and set the quantity to 10 before selecting "Send to Multiple Addresses." You'll then be able to assign one package to each recipient during checkout.

Yes, we do! If you're interested in placing a corporate order, please contact corporateorders@cincyfavorites.com for more information and assistance.

We offer two corporate gifting options to make sending Cincinnati favorites easy:

DIY (Self-Service) Corporate Gifting
Our self-service gifting option makes it simple to share a taste of Cincinnati with everyone on your list. Don’t have a recipient’s address or know their gift preferences? Send an e-gift invitation by email, allowing each recipient to select their favorite items and enter their own delivery information. You can also include a personalized gift message for an extra special touch.

Talk with a Gifting Expert
For a more personalized experience, our CincyFavorites gifting team is here to help. We can create custom gifting solutions with co-branded packaging, curated product selections, and more. Together, we’ll build a memorable gifting experience tailored to your needs.

Learn more about our corporate gifting options at https://cincyfavorites.com/pages/corporate-gifting.

We recommend placing large orders at least one week in advance to ensure product availability and timely delivery.

If you have a shorter timeline, don't hesitate to reach out. We'll do our best to accommodate your order whenever possible.

All we need is an email address or phone number, and we’ll take care of the rest.

Recipients can choose their own favorite gift, ensuring they receive something they’ll truly enjoy. No addresses to collect, no extra hassle — just thoughtful, memorable gifting made simple.

Send a digital E-Gift from our Zest Storefront: gifts.cincyfavorites.com

To access your rewards information, simply click the red "Rewards" button in the bottom-right corner of your screen.

From there, you can view your points balance, available rewards, ways to earn more points, and your rewards activity.

Yes, points expire 6 months after you earn them. You will receive an email when your points are close to expiring.

No, discount or rewards codes cannot be applied to items already on sale or part of current promotions.

Yes! You can purchase a digital gift card at CincyFavorites.com/products/gift-certificates.

During checkout, you can choose to have the gift card delivered immediately or schedule it to be sent on a future date, making it the perfect gift for birthdays, holidays, or any special occasion.

You can check your gift card balance by clicking the link in your original gift card email, which will take you directly to the gift card balance page.

You can also enter your gift card code during checkout to view the remaining balance before completing your purchase.

If you no longer have access to your original gift card email or need additional assistance, please contact our Customer Service team at 1 (800) 872-7427, and we'll be happy to help.

To check the balance on your Montgomery Inn gift card, visit MontgomeryInn.com and click the "Gift Cards" tab at the top of the page. Then select "Check Gift Card Balance" and enter the 16-digit gift card number found on the back of your card.

You can view and manage your subscriptions by signing in to your account at account.cincyfavorites.com/profile.

Once you're logged in, click "Manage Your Subscriptions" to view your active subscriptions, update your payment or shipping information, make changes to your delivery schedule, or cancel your subscription at any time.